Conveyancer (Sydney, 5 conveyancers, 120 active settlements/yr, $800k revenue, buying + selling transactions).
Conveyancer (Sydney, 5 conveyancers, 120 active settlements/yr, $800k revenue, buying + selling transactions). Service model: client instruction → conflict/title check (LPA, encumbrances) → matter creation (file opened, settlement date set) → PEXA workspace (e-conveyancing, uploaded to state Land Titles Office) → contract review → settlement prep (settlement statement, trust deposit) → settlement day (PEXA settlement, title transfer) → post-settlement (documents archived 7 years, GST invoicing). Current stack: **Actionstep** (SaaS, $125/seat/month × 5 = $7.5k/yr, basic PEXA integration), **manual PEXA tracking** (conveyancer logs into PEXA, checks status, not synced to Actionstep), **spreadsheet settlement calcs** (Excel: sale price, costs, disbursements, error-prone), **email document workflow** (contract reviews via email, version chaos), **no client portal** (clients invisible to progress), **manual trust accounting** (Excel ledger, monthly reconciliation messy), **no GST invoicing automation** (manually tracked, ATO audit risk).
Six Features Custom Settlement Software Delivers
1. PEXA Workspace Auto-Sync — Real-Time Settlement Status, Document Auto-Upload, Title Transfer Tracking, No Manual Portal Logins
Matter ABC (buyer Sarah, sale price $500k, settlement July 15). Conveyancer opens Velocity X [Matter Dashboard]. System shows: [PEXA Status] auto-synced from PEXA workspace via API. System displays: "PEXA workspace created June 20, documents uploaded 45, settlement scheduled July 15." No manual login to PEXA needed. Real-time tracking: when LPA (Land Portal Officer) uploads document to PEXA, system auto-imports: document title, upload date/time, approval status. Conveyancer sees: "contract approved by seller's conveyancer June 25, awaiting buyer approval." System auto-notifies conveyancer: [PEXA Update] "seller's conveyancer signed contract, approval chain complete, buyer signature required by July 10." Conveyancer doesn't miss deadlines (manual PEXA checking eliminated). Settlement day: bank discharge received (state Land Titles Office sends discharge notification to PEXA). System auto-flags: [Settlement Milestone] "bank discharge received July 15 10:30am, title transfer confirmed." Conveyancer doesn't need to call LPA asking "is discharge in?" System knows. Post-settlement: PEXA workspace auto-marks complete. System updates matter status: "settlement complete, title transferred, funds cleared." Conveyancer sees in Velocity X (no manual status update needed). Plus: document auto-upload (conveyancer prepares settlement statement in Velocity X, system auto-pushes to PEXA workspace, no separate PEXA login needed). Plus: audit trail (every PEXA action logged: who uploaded, when, what approval status, error flags). **Value: eliminates 10 hours/yr manual PEXA status entry. Plus: zero missed deadlines (real-time notifications alert conveyancer to time-critical milestones). Plus: faster settlement completion (no 1-day delays from manual PEXA checking). Plus: audit trail (Conveyancers Regulation Board compliance-ready, all actions timestamped).**
2. Settlement Statement Automation — Sale Price + All Costs + GST + State Variations + Audit Trail, Auto-Calculated
Matter ABC (buying scenario for buyer Sarah). Conveyancer opens Velocity X [Settlement Statement] template. System prompts: property details (address, purchase price $500k, settlement date July 15, buyer name Sarah, seller name John). Conveyancer enters. System auto-calculates: real estate agent commission (2% × $500k = $10k, pulled from standard 2% rate unless contract specifies different). System auto-calculates: legal services ($1.5k flat fee for conveyancing service, from Velocity X fee schedule). System auto-calculates: title search ($50, NSW LTO standard fee). System auto-calculates: land registration fee ($100, NSW LTO). System auto-calculates: GST (services $1.5k × 10% = $150, disbursements GST-exempt). System auto-calculates: bank discharge fee ($150, if applicable). System auto-calculates: state land tax (if applicable; NSW land tax = $10 + 0.3% of value above $1M = $0 for $500k, system checks and applies $0). Settlement statement auto-generates: **[BUYER STATEMENT] Sale price $500k. Less: agent fee $10k. Less: legal fees $1.5k. Less: legal GST $150. Less: search/registration $150. Plus: any credits (e.g., apportionments). Buyer outgoing: $511.8k (plus interest on shortfall till settlement). [SELLER STATEMENT] Sale price $500k. Less: agent fee $10k. Less: bank discharge $150. Less: legal fees $0 (buyer pays). Seller net: $489.85k.** System displays both statements side-by-side. Conveyancer reviews (2 mins, all calcs auto). System auto-identifies: "buyer GST-registered? If yes, GST-applicable; if no, GST not charged." Conveyancer confirms. System flags: "title mortgage discharge required (standard for $500k purchase), discharge fee $150 included." Conveyancer approves. System exports: settlement statement PDF (professional, clear, audit trail showing calculation method). Conveyancer sends to buyer Sarah (via client portal or email). Sarah sees breakdown (transparent, can ask questions). Sarah approves. System archives statement (audit-ready, ATO-ready for GST verification). **Value: eliminates 3 hours/matter settlement-calc overhead (no Excel, no manual error-checking). Plus: zero calculation errors (system uses standard fee schedules, state property law rules built-in, consistent across all settlements). Plus: state variations auto-applied (NSW property law? System applies NSW rules; QLD? System applies QLD rules; no manual research needed). Plus: audit trail (every figure auto-calculated, method logged, ATO can verify if audited). Plus: faster turnaround (settlement statement ready day 1, not day 3 after manual calc).**
3. Trust Account Automation — Settlement Funds Deposit + Disbursement Tracking, Auto-Reconciliation, 7-Year Retention, Law Society Audit-Ready
Matter ABC settlement day. Buyer Sarah's solicitor transfers settlement funds $511.8k to conveyancer's trust account. Bank statement: $511.8k deposit posted July 15 3pm. Conveyancer opens Velocity X [Trust Account]. System auto-pulls bank statement (API: trust account integration, daily reconciliation). System logs: "$511.8k deposit, matter ABC buyer settlement, July 15." System updates [Trust Ledger — Matter ABC] +$511.8k. System auto-allocates: $500k (sale price) + $11.8k (buyer closing costs held in trust pending distribution). Post-settlement: title transferred, bank discharge cleared. Conveyancer initiates: [Disbursement Request]. System prompts: payouts due. Conveyancer enters: agent commission $10k payable to agent XYZ. System books: [Trust Disbursement] $10k from matter ABC to agent. System sends payment instruction (bank transfer auto-initiated or manual approval by conveyancer, depending on firm settings). Payment clears: $10k withdrawn from trust, balance now $501.8k. System logs: disbursement $10k, timestamp 4pm July 15, approval trail. Plus: legal fees ($1.5k) — conveyancer invoices firm (internal allocation of trust funds to firm revenue). System transfers: $1.5k from trust to operating account (or logs as payable, depending on trust accounting method). System auto-deducts from matter ABC trust balance. Seller payout: $489.85k. System calculates: net to seller after all disbursements. System auto-generates [Seller Payout Statement] — itemized, shows every deduction, timestamp. System initiates transfer: $489.85k to seller's bank account. System logs: disbursement $489.85k. Month-end: Velocity X auto-generates [Monthly Trust Reconciliation Report]. System compares: bank statement trust balance ($0, assuming all settlements cleared) vs. ledger sum (sum of all active matter trust balances + completed matter archives). System matches (if all settlements fully disbursed). Report passes: "July trust reconciliation complete, zero discrepancies." Report auto-archives (Law Society Conveyancers Regulation Board compliance file). Plus: 7-year document retention. Matter ABC documents (contract, settlement statement, PEXA screenshots, email, fee agreement) auto-archived into Velocity X [Document Vault]. System applies: retention policy "archive 7 years from settlement completion (July 15 2026 = auto-delete July 14 2033)." System prevents accidental deletion, audit trail logged. If Law Society audits: conveyancer provides system report. System exports: [Audit Report] — all 120 settlements, all trust receipts/disbursements, monthly reconciliations (12 months), zero discrepancies, all documents on file, audit trail complete. Auditor reviews (professional, digital, zero concerns). **Value: monthly reconciliation time 4 hours/month × 12 = 48 hours/yr saved (system auto-reconciles). Plus: zero trust discrepancies (automated tracking eliminates manual-entry errors, Law Society compliance bulletproof). Plus: 7-year retention automatic (conveyancer doesn't manually manage archive, system auto-deletes post-7-year). Plus: audit confidence (Law Society can request audit anytime, system provides complete report instantly).**
4. Settlement Checklist + Timeline — Contract Review, Title Search, PEXA Approval Chain, Disbursement Readiness, Settlement-Day Confirmation
Matter ABC created June 1, settlement scheduled July 15 (44 days). Conveyancer opens Velocity X [Settlement Checklist]. System auto-generates checklist for "NSW conveyancing, buying transaction." Checklist items: (1) conflict check (buyer Sarah, seller John) — system prompts: auto-search company register, prior-transaction history, zero conflicts found, marked complete. (2) Title search (property address, title number) — system orders: NSW LTO title search, results auto-imported into system, conveyancer reviews, marked complete. (3) Contract review (terms, price, settlement date, special conditions) — conveyancer uploads contract to system, system flags: GST clause present, "buyer liable for GST if registered," noted. (4) Buyer finance approval (lender approval, loan contract executed) — system prompts: "buyer finance approved?" Conveyancer enters: yes, approved by bank June 20, marked complete. (5) Seller disclosure (pest/building reports, any undisclosed issues) — system prompts: conveyancer uploads reports, marked complete. (6) PEXA workspace created (documents uploaded, approval chain initiated) — system shows: PEXA workspace created June 20, documents (contract, title search, finance approval) uploaded, approval chain in progress, marked in progress. (7) Seller's conveyancer approval (PEXA, awaiting signature) — system tracks PEXA approval chain, shows: seller's conveyancer signed June 25, marked complete. (8) Buyer approval (PEXA, awaiting buyer's conveyancer sign-off) — system shows: pending buyer approval, deadline July 10, conveyancer follows up with buyer's conveyancer, marked complete July 8. (9) Settlement funds deposited (buyer's bank transfer arrives, system logs trust deposit) — system tracks: funds $511.8k received July 14, marked complete. (10) Bank discharge confirmed (mortgage discharge from seller's lender, PEXA notification) — system auto-tracks PEXA notification, discharge received July 15 10:30am, marked complete. (11) Settlement statement finalized (disbursement calcs approved by buyer + seller) — system shows: statement approved by both parties June 28, marked complete. (12) Settlement-day confirmation (all parties ready, no delays) — settlement day July 15, all items complete, conveyancer confirms: ready to proceed, marked complete. System displays: [Timeline] green checkmarks for all 12 items, settlement on-track. **Value: eliminates checklist management overhead (conveyancer doesn't manually track 12 items via email/spreadsheet). Plus: zero missed items (system auto-prompts for each step, deadline alerts prevent delays). Plus: visual confidence (partner/manager sees settlement status at a glance, can identify bottlenecks early if items stuck). Plus: faster turnaround (all parties stay aligned via checklist visibility).**
5. Client Portal — Settlement Progress, Settlement Statement, PEXA Workspace Read-Only Access, Document Download, Secure Messaging
Buyer Sarah logs into Velocity X [Client Portal]. Portal displays: [My Settlement] Matter ABC, property address, settlement date July 15. Portal shows: [Timeline] — offer accepted June 1, contract signed June 10, finance approved June 20, settlement scheduled July 15. Sarah sees clear progress. Portal shows: [Settlement Statement] — itemized breakdown. Sarah sees: property purchase price $500k, agent fee $10k, legal services $1.5k + GST $150, search/registration $150, total outgoing $511.8k. Sarah can download PDF (for her records, accountant, bank). Portal shows: [PEXA Workspace] — read-only access to PEXA documents (contract, title search, discharge status). Sarah clicks: contract, views document (PDF, signed by both parties). Sarah clicks: title search, views LTO report (encumbrances, prior mortgages, zero surprises). Sarah clicks: discharge status, sees "discharge confirmed July 15 10:30am" (real-time status, no need to call conveyancer). Sarah knows settlement is on-track (full visibility, zero questions). Portal shows: [Secure Messaging] — Sarah has questions? Sarah types: "what happens after settlement day? When do I get the keys?" System notifies conveyancer. Conveyancer replies via portal: "keys handed over by real estate agent post-settlement, typically same day. We'll send you final settlement confirmation + title transfer document (digital copy available in portal, hard copy posted)." Sarah reads reply (logged in portal, not lost in email). Portal shows: [Documents] — Sarah downloads: executed contract, settlement statement, title search, any final correspondence (all in one place, no digging through emails). **Value: 70% reduction in support calls (client portal visibility = fewer inquiries like "is settlement ready?" or "where's the settlement statement?"). Across 120 settlements, 70% reduction = 84 settlements × 3 fewer calls = 252 fewer calls/yr = 21 hours/yr saved. Plus: client satisfaction (transparent, professional, zero frustration about "blackhole communication"). Plus: reduced liability (client has read-only access to all documents, can't claim conveyancer "didn't share" information).**
6. GST Invoicing + Compliance Tracking — Auto-Itemized Invoices, GST Classification per Line Item, BAS Export, ATO Audit Trail
Matter ABC settlement complete. Conveyancer opens Velocity X [Invoice]. System auto-generates invoice from settlement statement + time tracking. System itemizes: [Conveyancing Service] $1.5k (taxable, 10% GST = $150), [Title Search] $50 (GST-exempt, disbursement, 0% GST = $0), [Land Registration] $100 (GST-exempt, 0% GST = $0), [Bank Discharge] $150 (taxable or exempt depends on service type; system prompts: "discharge service provided by firm or third-party?" If firm, 10% GST; if third-party, pass-through, 0% GST; conveyancer confirms firm-provided, 10% GST = $15). Invoice total: $1.5k + $50 + $100 + $150 = $1.8k. GST total: $150 + $0 + $0 + $15 = $165. Invoice shows: [Line Item] [Description] [Amount] [GST] [Total]. System exports: invoice PDF (professional, itemized). Conveyancer sends to buyer Sarah (via portal or email). Sarah pays $1.965k (including GST). System logs: revenue $1.8k, GST collected $165. System auto-tags: [Matter ABC] [Conveyancing Service] $1.5k/10% GST, [Disbursements] $250/0% GST. System aggregates: across all 120 matters/yr. [GST Summary] Total revenue $120k, GST-taxable revenue $90k, GST collected $9k. GST-paid on expenses (office rent, software, supplies) $4k. Net GST owing: $5k. System auto-exports: [BAS (Business Activity Sheet) Report] — ready for ATO quarterly lodgment. Conveyancer provides system report to accountant (or lodge directly via ATO Portal). Accountant reviews: all invoice-level GST tracked, all calculations verified, zero discrepancies. ATO audit: if requested, conveyancer provides Velocity X report (all invoices, GST per item, audit trail, timestamps). ATO reviews (professional, transparent, zero concerns). **Value: GST compliance bulletproof (every invoice auto-classified, no manual entry errors). Plus: BAS auto-export (accountant doesn't manually reconstruct GST from invoices, system provides clean data). Plus: ATO audit confidence (digital trail, zero risk of penalties or reassessments). Plus: 30 mins/month accountant time saved (system provides BAS-ready export, no manual reconciliation needed).**
5-Conveyancer Firm — Real ROI Projection
Conveyancer firm (Sydney, 5 conveyancers, 120 settlements/yr, $800k revenue). Current software stack: Actionstep $7.5k/yr, storage/PEXA add-ons $1.2k/yr, accounting software $1.5k/yr = $10.2k/yr. Operational costs: PEXA manual status checking (10 hours/yr × $80/hr) $800, settlement-statement Excel calcs (3 hours × 120 settlements = 360 hours/yr × $80) $28.8k, trust accounting reconciliation (4 hours/month × 12 = 48 hours/yr × $60/hr bookkeeper) $2.88k, document workflow email chaos (1.5 hours × 120 settlements = 180 hours × $80) $14.4k, client support calls (3 calls × 120 settlements = 360 calls × 5 mins = 30 hours/yr × $60) $1.8k, GST invoicing manual tracking (2 hours/month × 12 = 24 hours/yr × $60) $1.44k. Total current cost: $10.2k + $800 + $28.8k + $2.88k + $14.4k + $1.8k + $1.44k = **$60.12k/yr operational bleed**. Custom platform build: $65k (one-time, settlement software with PEXA integration, trust accounting, settlement statement automation, client portal, GST invoicing). $4k/yr ops (cloud hosting, PEXA API costs, document storage, system backups). Year 1 investment: $69k. Year 1 value captured: (1) Actionstep + add-ons elimination $10.2k, (2) PEXA manual overhead $800, (3) settlement-calc automation (recover 80% of 360 hours = 288 hours × $80 = $23.04k), (4) trust accounting savings $2.88k, (5) document workflow (recover 80% of 180 hours = 144 hours × $80 = $11.52k), (6) client support reduction (50% reduction = 15 calls/month × 12 = 180 calls × 5 mins = 15 hours/yr × $60 = $900), (7) GST invoicing (eliminate 24 hours/yr = $1.44k + accountant time savings 50% = $500 additional). Year 1 conservative value: $10.2k + $800 + $23.04k + $2.88k + $11.52k + $900 + $1.44k + $0.5k = **$50.88k**. Year 1 net: $50.88k - $69k = **-$18.12k (payback month 16)**. Year 2: value repeats (no one-time build), ops $4k, net = $50.88k - $4k = **$46.88k pure profit**. Year 3: same **$46.88k**. 3-year projection: Year 1 -$18.12k, Year 2 +$46.88k, Year 3 +$46.88k, cumulative **$75.64k net value**. Plus: settlement speed (automation reduces turnaround 1-2 days, firm can take on additional 15-20 settlements/yr at current capacity, +$8-10k additional revenue). Plus: trust accounting compliance (zero discrepancies, zero Law Society audit risk, potential fines avoided if audit had flagged errors — conservative value $10-50k in avoided penalties). Plus: scalability (5 conveyancers currently handling 120 settlements/yr = 24 per conveyancer. With Velocity X, same 5 conveyancers could handle 150 settlements/yr (25% uplift via efficiency), = $100k additional revenue potential at current 10% net margin = $10k additional profit). For 5-person conveyancer firm, ROI is compelling because: (a) settlement calcs are manual error machine (3 hours × 120 = 360 hours/yr buried in Excel, $28.8k overhead), automation captures full value, (b) PEXA integration (currently manual portal logins, sync missing, system auto-sync eliminates daily pain), (c) trust accounting compliance (manual Excel = Law Society audit risk, system-based reconciliation = bulletproof), (d) client visibility (no portal = client support calls, portal = transparency = fewer calls). Plus: custom platform advantage: Actionstep is generic (all conveyancers using Actionstep see same interface, same limitations), Velocity X is customized (YOUR settlement templates per state, YOUR PEXA workflow, YOUR client portal branding, YOUR trust account rules). Actionstep doesn't automate settlement calcs (firms still use Excel). Velocity X built-for-purpose: settlement statement auto-calc, GST per line-item, state rules built-in. Want your exact ROI? Check platform pricing, or book a call — we'll model: active settlement count per year, average settlement value (affects trust-account complexity), current trust-accounting discrepancy history (any Law Society audit findings?), document-workflow overhead (email chaos + version confusion), client support burden (calls per settlement), GST invoicing complexity (multi-state? Different rules per state?), PEXA integration pain (manual portal checks per settlement), staff utilization (can you handle 20% more settlements with same team?), settlement-completion SLA (current turnaround, target turnaround, where delays happen) — we'll show payback timeline + year 2+ annual profit potential, plus compliance confidence (Conveyancers Regulation Board audit-ready, trust accounting bulletproof, zero discrepancy risk, GST audit trail complete).
Australian Regulations: Property Law Act, PEXA, Conveyancers Registration Board, Trust Accounting Rules
**Property Law Act (NSW, QLD, VIC, WA, SA, TAS)** — legislation governing property settlement, conveyancing, title transfer. Key rules: (1) conveyancer must conduct title search (verify ownership, check encumbrances, adverse interests), (2) contract review (ensure terms legal, compliant, fair to parties), (3) settlement statement accurate (itemize all costs, disbursements, GST), (4) bank discharge (mortgage must be discharged post-settlement, obtain discharge authority from lender pre-settlement), (5) title transfer (Land Titles Office registration must show new owner post-settlement, title free of old mortgages). Velocity X compliance: auto-runs title search (NSW LTO API integration), settlement statement auto-calculated per state rules (NSW has different disbursements than QLD), PEXA integration tracks bank discharge status (auto-notifies conveyancer when discharge cleared). **PEXA (Property Exchange Australia)** — national e-conveyancing platform, operates in all states. Conveyancers must use PEXA for all property settlements (mandatory since 2012, all conveyancing transactions). PEXA workspace: conveyancer uploads documents (contract, title search, discharge authority, settlement statement), approval chain (parties sign digitally via PEXA), settlement instructions (money transfer authority, title transfer instruction sent to LTO). Velocity X integrates PEXA API: auto-syncs workspace status, document upload tracking, approval chain milestones, settlement completion notification. **Conveyancers Registration Board (NSW, equivalent Boards in other states)** — regulates conveyancer conduct. Key compliance: (1) professional indemnity insurance (conveyancers must carry insurance), (2) trust account management (separate from operating account, monthly reconciliation, audited annually), (3) conflict of interest (must check prior client relationships, cannot act against prior clients), (4) document retention (retain all settlement documents 7 years), (5) conduct rules (no deception, proper billing, timely completion). Velocity X compliance: trust account auto-reconciliation (monthly, zero discrepancies), document auto-archive (7-year retention, auto-delete post-7-year), conflict checks (client database search, prior-relationship alerts). **Master Trust Account** — single trust account holds all client settlement funds (commingled). Balance = sum of all active settlement ledgers. Monthly reconciliation critical (mismatch = breach of Regulation Board rules). Velocity X tracks every deposit to specific settlement (settlement ABC $500k → posted to settlement ABC ledger only), every disbursement from specific settlement (agent fee $10k → deducted from settlement ABC ledger only). System balance = bank balance (always), audit-ready.
Six FAQs
How does PEXA auto-sync eliminate manual portal logins and prevent settlement delays?
Velocity X integrates PEXA workspace API (real-time sync). When LPA uploads document to PEXA, system auto-imports: document title, approval status, timestamp. When buyer/seller signs contract in PEXA, system auto-notifies conveyancer. When bank discharge received via PEXA, system flags: settlement can proceed. Conveyancer doesn't login to PEXA manually (system auto-tracks). Plus: deadline alerts (if settlement scheduled July 15, system reminds conveyancer July 10 "buyer signature pending, 5-day deadline"). **Value: eliminates 10 hours/yr PEXA portal checking. Plus: zero missed deadlines (real-time alerts prevent 1-day delays). Plus: audit trail (every PEXA action logged, Regulation Board compliance-ready).**
How does settlement-statement automation prevent calculation errors and ensure state compliance?
Velocity X auto-calculates: property price, agent commission (pulls from contract), legal services fee (from firm's fee schedule), disbursements (title search, registration, bank discharge, per state rules), GST (applies to services, exempt to disbursements), state-specific taxes (NSW land tax, QLD duties, applies automatically). System generates two statements: buyer statement (outgoing), seller statement (net payout). Conveyancer reviews (2 mins, all calcs verified). System exports: professional PDF. **Value: eliminates 3 hours/settlement Excel calc. Plus: zero errors (state rules built-in, consistent across all settlements). Plus: faster turnaround (statement ready day 1, not day 3 after manual calc).**
How does trust-account automation prevent reconciliation errors and ensure Regulation Board compliance?
Velocity X auto-integrates with bank account (daily sync via API). System logs every deposit (tags to specific settlement ledger), every disbursement (tags to specific settlement). Monthly: system auto-generates reconciliation report (bank balance vs. sum of settlement ledgers). System compares: if match, report passes. System auto-archives report (Regulation Board audit-ready). Plus: 7-year retention automatic (documents archived, auto-deleted post-7-year, zero manual management). **Value: 48 hours/yr manual reconciliation saved (system auto-reconciles). Plus: zero discrepancies (automated tracking eliminates manual-entry errors). Plus: Regulation Board audit confidence (digital trail, zero concerns).**
How does settlement checklist prevent missed steps and ensure no settlement delays?
System auto-generates 12-item checklist for each settlement (conflict check, title search, contract review, finance approval, PEXA workspace, approval chain, settlement funds, bank discharge, settlement statement, settlement-day confirmation). System auto-prompts for each item. System shows: green checkmarks when complete, yellow/red flags if delayed. Partner/manager views dashboard: can see 120 settlements at a glance, spot any bottlenecks (e.g., 3 settlements "awaiting buyer approval" — follow up). **Value: eliminates manual checklist management (spreadsheet, email reminders). Plus: zero missed steps (system prompts for each). Plus: faster turnaround (all parties stay aligned, no delays due to forgotten items).**
How does client portal reduce support calls and improve settlement transparency?
Client logs in, sees: settlement timeline, property details, settlement statement, PEXA document access (read-only), secure messaging to conveyancer. Client has full visibility (no need to call asking "is settlement ready?"). System sends auto-notifications ("funds received," "discharge confirmed," "settlement complete"). **Value: 70% reduction in support calls (252 fewer calls/yr = 21 hours/yr saved). Plus: client satisfaction (transparent, professional, zero frustration).**
How does GST invoicing automation ensure ATO compliance and speed up accounting?
System auto-itemizes invoice: conveyancing service (10% GST), disbursements (0% GST, exempt), bank discharge (10% or 0% depending on service type). System auto-exports: [BAS Report] quarterly ready for ATO. Accountant doesn't manually reconstruct GST (system provides clean data). ATO audit: system provides digital trail (every invoice, GST per item, timestamps). **Value: eliminates manual GST tracking (24 hours/yr saved). Plus: ATO audit confidence (zero risk of penalties or reassessments). Plus: accountant time saved (30 mins/month not needed for GST reconciliation).**
Inside the Velocity X admin dashboard
The build above runs from a single Velocity X admin dashboard. For a conveyancing practice that means a matter board synced to PEXA status so no one re-keys workspace updates, an automated settlement-statement calculator that can't drop a land-tax or GST line, and a trust-account ledger that reconciles against the bank in real time.
Clients get their own settlement portal — live progress, the right statement for their side, document confirmations — while you get one-click BAS/GST export and a 7-year document vault that answers a Regulation Board audit in seconds, not hours.
This is the kind of platform we build on Velocity X — explore more real builds by industry, or scope your own.